Get in Touch
- Phone
+91 70105 28534
- Email Now
mail@jerintechnology.com
No. 7, Kulakarai street, Chrompet, Chennai - 44.
Welcome to Jerin Technology! We are committed to providing high-quality support for all our services, including website development, ERP software solutions, and digital marketing in India. Our support policy is designed to ensure that your experience with us is smooth and hassle-free.
Our support team is available to assist you during the following hours:
Monday to Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 2:00 PM IST
Sunday & Public Holidays: Closed
You can reach our support team via the following channels:
Email: support@jerintechnology.com
Phone: +91 70105 28534
We strive to respond to all support queries as quickly as possible. Our standard response times are as follows:
Critical issues (e.g., service outage): Within 1 hour
High priority issues (e.g., major functionality not working): Within 4 hours
Medium priority issues (e.g., minor functionality issues): Within 1 business day
Low priority issues (e.g., general inquiries): Within 2 business days
Troubleshooting and resolving issues related to website development, ERP software, and digital marketing services provided by Jerin Technology.
Guidance on using our products and services effectively.
Assistance with configuration and setup of our software solutions.
Third-party software or hardware issues not related to our services.
Custom development or modifications not included in the original scope of work.
Training or education on unrelated topics.
If your issue is not resolved to your satisfaction, you can escalate the matter by contacting our support manager at mail@jerintechnology.com. We will review your case and provide a resolution within 2 business days.
Our SLAs are defined based on the nature and criticality of the issue.
We may update this support policy from time to time. Any changes will be posted on this page, and we encourage you to review our policy periodically.
Ready to take the first step towards unlocking opportunities, realizing goals, and embracing innovation? We're here and eager to connect.